Additional 8% off on prepaid orders. Use code ‘PREPAID8’ at checkout to unlock discount

FAQ's

 

Got a Product Related Question?

How can I find the right size for myself? 

You can check out our size guide on the product page to find the perfect size or just get in touch with our Customer Team and they’ll help you out with this! 

What are the different products that we have?

Check out our Collections here

 

Got an Order Related Question?

How to check the status of the order?

We love to keep you updated through the entire process post having placed your order. You will receive an order confirmation via email and WhatsApp, you can track the status of your order using the same link or here

Are shipping charges applied to my order?

If you’re placing an order above Rs.1000, Yayyy!! you’ve unlocked a free shipping order.

If your order is below Rs.1000 then the shipping charges will be Rs.50. 

How can I change the address/phone details of my order after confirmation?

You can change the address on the order up until it is in the Ready to Ship status - just get in touch with the customer team via email ( support@gullyavtive.com) However, once the order has been shipped, address changes are not possible!

How can I place an order?

It's super easy to place an order with us! Add to bag the product of your choice and size and go ahead and proceed to payment! You can view all our products here

 

Got a Delivery Question?

When does the order get shipped?

Estimated Order Processing Time: 24-48 working hours

Estimated Delivery Time: 

Metros: 1-4 working days

Rest of India: 5-7 working days

* For Plus size products 

Estimated Order Processing Time: 10 working days

Estimated Delivery Time: 

Metros: 1-4 working days

Rest of India: 5-7 working days

* For Product customization

Estimated Order Processing Time: 48 to 72 working hours


How long does it take to deliver the package?

Your package will get delivered based on your pin code - it can take anywhere between 1-10 working days for your order to reach you. In case you need more details, you can click here 

How can I opt for faster delivery?

Currently we do provide an EXPRESS DELIVERY option to expedite the order delivery. The number of days for your order delivery will be based on your pin code. 

P.S - we’re also available on Amazon, Myntra and Flipkart, so you can check us out there in case you need your product sooner!

 

Got an Exchanges and Refunds Question? 

Where can I put in an exchange/refund request?

We have a super easy and hassle free return policy. Just head on here https://www.gullyactive.com/a/returns 

You will get a confirmation email with the shipping guidelines once the return request is approved.


What items are returnable?

Products must be unwashed, unworn, in the original condition and packaging.

International orders are NOT returnable.

 

Are there any charges for return?

There are no charges for return. We will collect your return parcel free of cost from you.

What is your exchange/refund process?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We'll have your replaced item shipped over to you in no time OR in case of a return, your refund will be done within 5-7 working days to your source account.

How will I get my refund if I have placed a COD order?


When you put in a return request with us, your bank account details will be taken and the refund will be processed within 5-7 working days once the product reaches our warehouse.

What is our exchange/refund policy?

What’s awesome about shopping with us is that if you want to change your order, you can do it within 7 days of delivery - we offer an easy exchange on all our products and a refund to your source of payment. You can go to https://www.gullyactive.com/a/returns to place the request.

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