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Returns/ Refunds/ Exchanges

If you would want to return or exchange your product, you can do so within 7 working days of receiving the product.

You can click on this link to inniate the return here

 

Note:

  • We do not provide refunds via UPIs or any wallet system.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us via email support@gullyactive.com 
  • Gift cards/vouchers are non-refundable.
  • To maintain strict hygiene standards of our products, we do not accept returns on Face Masks and Caps.
  • We also don't exchange/return Customized products.
  • Gullyactive may, at its discretion and without prior notice, change the products or categories to which this policy would apply. All items must be in unused condition with all original tags attached and packaging intact. The merchandise must be unwashed, unworn, and/or unused with the hang-tag and/or label attached
  • This Return Policy is only applicable to online purchases from www.gullyactive.com
  • We do not offer exchange and return on orders shipped Internationally (Outside India).

What are the terms and conditions for the following?

Returns - The product amount will be transferred to your original payment method in case of a prepaid order, bank transfer or a credit note. For COD orders, your bank account details will be taken and the refund will be processed within 5-7 working days once the product reaches our warehouse.

 Note: We do not provide refunds via UPIs or any wallet system

Cancellations - If the order is cancelled before shipped, the refund will be done to your original payment method in case of a prepaid order, bank transfer or a credit note. For COD orders, your bank account details will be taken and the refund will be processed within 5-7 working days once the product reaches our warehouse.

Note: We do not provide refunds via UPIs or any wallet system. If a cancellation is required after the product is shipped, we will provide a refund to your original payment method, after we've received the product back at our warehouse.

Defective/ Damaged in transit - Once confirmed by the Customer Support Team the refund will be provided to your original payment method in case of a prepaid order, bank transfer or a credit note. For COD orders, your bank account details will be taken and the refund will be processed within 5-7 working days once the product reaches our warehouse.

Note: We do not provide refunds via UPIs or any wallet system.

Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund to your original payment method in case of a prepaid order, bank transfer or a credit note. For COD orders, your bank account details will be taken and the refund will be processed within 5-7 working days once the product reaches our warehouse.

Note: We do not provide refunds via UPIs or any wallet system.

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